Privacy Policy
How we collect, use, and protect your information
1. Introduction
1.1 Cognivault LTD ("we", "us", "our") is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from our website.
1.2 This policy applies where we act as a data controller, determining how and why your personal data is processed.
1.3 We use cookies on our website. Where cookies are not strictly necessary for the functioning of the website, you will be asked to provide consent when first visiting our website.
1.4 "You" refers to a website visitor, customer, or prospective customer.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
2.1 Contact Data
Such as your name, email address, phone number and postal address.
2.2 Transaction Data
Information related to purchases, including billing details, delivery information, payment details (processed securely by third-party payment providers), and order history.
2.3 Communication Data
Information contained in communications you send to us (messages, emails, live chat etc.) and any metadata associated with those communications.
2.4 Usage Data
Information automatically collected about your interactions with our website, such as:
- IP address
- Browser and device type
- Geographical location
- Page views and navigation paths
- Time spent on pages
This data is collected through analytics tools and cookies.
3. How We Use Your Personal Data
We use your information for the following purposes:
3.1 Website Operations & Orders
To operate our website, process orders, deliver products, manage payments, and provide customer support.
Legal basis: performance of a contract & legitimate interests.
3.2 Customer Communications
To respond to enquiries, send order confirmations, updates, service notices and support messages.
Legal basis: legitimate interests.
3.3 Marketing Communications
With your consent (where required), we may send promotional emails or messages about our brand, products, offers or updates.
Legal basis: legitimate interests or consent.
3.4 Analytics & Improvement
To analyse traffic, understand user behaviour, and improve website performance and user experience.
Legal basis: legitimate interests.
3.5 Security & Fraud Prevention
To maintain the security of our website, detect suspicious activity, and prevent fraud.
Legal basis: legitimate interests.
3.6 Legal Obligations
Where necessary to comply with applicable laws, regulations, or legal proceedings.
Legal basis: legal obligation.
4. Sharing Your Personal Data
We may share your data with the following:
4.1 Service Providers
Including:
- Website hosting providers
- Payment processors (Stripe, PayPal, Klarna/Clearpay where available)
- Delivery partners
- IT and support providers
Data is shared strictly on a need-to-know basis.
4.2 Legal Requirements
We may disclose information where required to comply with legal obligations or to protect the vital interests of any person.
4.3 Business Partners
Where necessary for site functionality (e.g., analytics tools, CRM systems).
We never sell your personal data.
5. Data Retention
We retain your personal data only for as long as necessary:
- Contact data: up to 3 years from your last interaction
- Transaction data: retained for up to 7 years due to accounting obligations
- Communication data: up to 2 years
- Usage data: up to 26 months (Google Analytics standard)
We may retain data longer where required by law.
6. Data Security
We implement appropriate technical and organisational measures to protect your information, including:
- Encrypted website connection (SSL)
- Secure servers and firewalls
- Restricted access for authorised staff only
- Encrypted storage of sensitive information
- Third-party processors meeting GDPR compliance
However, transmission over the internet cannot be guaranteed as fully secure.
7. Your Rights
Under the UK GDPR and Data Protection Act, you have the right to:
- Access your personal data
- Request corrections
- Request erasure (where legally allowed)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
- File a complaint with the ICO (UK regulator)
You may exercise your rights by contacting us at support@naddictplus.com.
8. Third-Party Websites
Our website may contain links to external websites. We are not responsible for third-party privacy practices.
9. Cookies
We use cookies to:
- Enable website functionality
- Keep items in your shopping cart
- Improve browsing experience
- Analyse website performance
- Tailor marketing (Google Analytics, Facebook Pixel, etc.)
You can manage or disable cookies through your browser settings.
10. Policy Updates
We may update this policy from time to time. The latest version will always be published on our website.
11. Contact Details
This website is owned and operated by:
Cognivault LTD
Registered office:
2A The Fairway
London
England
N14 4NY
Company Number: 16507588
Email: support@naddictplus.com